New IT Support Engineer role based in Bedford, Bedfordshire

An online service provider of formal attire are seeking for a new for IT Support Engineer, This is a great opportunity for both personal and professional development within a growing company located in Bedford, Bedfordshire.  

They are in need of an IT Support Engineer to ensure scalability of systems and prevent system failures. This role will require the development, implementation of an IT Strategy that is relevant to the business needs and improve functionality. This involves managing the networks of the business on Google Workspace, the hardware assets and other software used by the company. It also involves being the technical expert and ensuring the security of users, systems and company data. It will also involve working alongside other suppliers for the uses of our unique system and will eventually include managing an apprentice to provide support in delivering this role.  

Other Responsibilities for IT Support Engineer: 

 In this role you will also be involved with other projects, including but not limited to:  

• Define and maintain a robust GDPR strategy & policy  

• Providing suggestions to improve process efficiencies   

• Developing and implementing a long-term IT strategy, 

• Managing the networks of the business predominantly on Google Workspace 

• Providing customer and service desk support 

• Maintaining the Hardware within the business.  

As it’s a small team and an internal role, versatility and the ability to take ownership of IT within the company is really important for what we’re looking for. 

 Key Skills Required   

• 3 Years as Service Desk Engineer  

• Experience with either 1st/2nd or 3rd line support   

• Experience with Google Workplace   

• Ability to Analyse Software Solutions   

• Good negotiation skills working with external vendors & contractors  

• Project management skills and strategies, The ability to oversee these tasks individually 

To apply for the IT Support Engineer job in Bedford, Bedfordshire please send your CV to mrobinson@octagongroup.global or call Maisie on 01525 306 803 for more information.