My client is a global leader in providing essential power solutions to the Healthcare, Technology, and Industrial markets. They are a fast-growing business, based in numerous locations across North America, Asia and Europe, and are listed as a FTSE 250 company on the London Stock Exchange.  

My client is looking for a SAP Support Manager who has experience working hands-on in the support of SAP to join their Global Business Systems Team. The role will be responsible for managing Global SAP Tickets and a small European support team, co-ordinating the resolution of all issues related to SAP Systems and ensuring its control and maintenance.

Key responsibility as a SAP Support Manager:

• Provide leadership and oversight to the Global SAP Tickets and European SAP support team.
• Co-ordinate and drive resolution of all issues reported with our core business system – SAP S4 Hana, within designated Service Level Agreements (SLAs), assisting with completion of tickets if required
• Manage and motivate a small team of support analysts to provide first line support for SAP and escalation of complex support issues to contracted support organisations
• Co-ordinate and manage to SLA the creation and modification of master data within SAP, in line with defined data governance processes
• Manage and implement small changes to SAP through support team

Qualifications needed as a SAP Support Manager:

• Educated to degree level – preferably in Business Information Systems or similar subject
• Previous experience of working in a support environment in a supervisory or managerial role
• Experience of managing SAP or support organisations
• Experience of hands on support and good working knowledge of ERP from established vendors – SAP essential (preferably S/4 HANA)
• Understanding of data governance and processes to support
• Highly self-motivated with excellent organisational skills and ability to work independently

This company provides a safe and healthy working environment that is stimulating and collegiate, where employees are empowered to make a real difference. They place their people at the heart of everything they do.

Benefits package for the SAP Support Manager position:

• Private Healthcare (after 6-month probation)
• Pension contributions up to 8%
• 25 days annual leave (increasing by 1 day for every 5 years’ service to a maximum of 30 days)
• Cycle to work scheme
• Life Assurance of 4 x annual salary

If you’re interested in the SAP Support Manager position based in Reading, then APPLY NOW for more info. You can also contact Ruksana Begum on Rbegum@octagongroup.global or call 01525 306220